Refund Policy

At Purely Haven Pakistan, we stand behind the quality of our premium natural health, skincare, and seed-based wellness products. We want you to feel completely confident in your purchase. This policy outlines our guidelines for returns, refunds, and replacements across Pakistan.

1. Refund & Return Eligibility

To qualify for a return or refund, your item must meet the following criteria:

  • Timeframe: Return requests must be initiated within 30 days from the date of delivery.

  • Condition: Items must be unopened, unused, and in their original packaging with all security seals intact.

  • Proof of Purchase: Returns require an original order number and receipt from purelyhaven.pk.

2. Non-Refundable Items

To maintain strict health and hygiene standards, certain products cannot be returned:

  • Any item that has been opened, unsealed, or partially used.

  • Items damaged due to customer mishandling or improper storage after delivery.

  • Clearance or promotional items marked as final sale.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged package, defective item, or wrong product, please contact us within 48 hours of delivery:

  • Provide clear photos or a short video showing the damage or item received.

  • Once verified, we will send a free replacement or issue a full refund at no extra shipping cost.

4. How to Initiate a Return

  1. Contact our customer support team with your order number and reason for return.

  2. Once approved, pack the item securely to prevent damage in transit.

  3. Send the item back via your local courier partner. Note: Return shipping costs are covered by the customer unless the error was made by Purely Haven Pakistan.

5. Refund Processing

Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method or issued as store credit.

  • Please allow 5 to 10 business days for the credit to reflect in your bank account depending on your financial institution.

6. Contact Support

For any questions regarding returns or refunds, please reach out to our team:

  • Phone / WhatsApp: 0342-5524444

  • Location: Office# 28 Opposite HBL Bank, Daska Road Sialkot, Pakistan