Privacy Policy

Last Updated: September 2026

At Purely Haven Pakistan, we value your trust and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and protect your data when you visit or make a purchase from our online store.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following personal details:

Order & Contact Data: Name, shipping address, phone/WhatsApp number, and email address.
Delivery Information: Specific delivery notes or payment preferences, including Cash on Delivery (COD) details.
Technical Data: IP address, device type, browser information, and website browsing patterns collected via cookies to optimize site performance.

2. How We Use Your Information

We use your personal data strictly for operational and customer service purposes:

Processing, fulfilling, and dispatching your orders.
Sending SMS or email order confirmations and courier tracking updates.
Responding to customer support inquiries and managing product returns or exchanges.
Improving our product offerings, website security, and user experience.

3. Sharing & Third-Party Services

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted logistics and technical service providers:

Courier Partners: Delivery address and contact details shared with courier services across Pakistan to fulfill shipments.
Service Platforms: Analytics and review management services (such as Judge.me) to improve our service standards.

4. Data Security & Retention

We implement industry-standard security measures to safeguard your personal information against unauthorized access, loss, or disclosure. Order data is retained as necessary to fulfill legal, tax, and accounting requirements.

5. Cookies & Analytics

Our website uses essential cookies to track shopping cart activity and maintain website functionality. You can manage or disable cookies through your browser settings, though some site features may be affected.

6. Your Rights & Choices

You have the right to request access to, correction of, or deletion of your personal information stored with us. To update your details or opt out of promotional communications, please contact our support team.

7. Contact Us

For questions regarding our privacy practices or your personal data, please reach out to us:

Phone: 0342-5524444
Location: Office# 28 Opposite HBL Bank, Daska Road Sialkot, Pakistan